10 Sections
10 Lessons
5 Hours
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The Patient Journey
2
1.1
An Overview
30 Minutes
1.2
The Patient Journey Quiz
3 Questions
Journey Mapping
2
2.1
Tools and Templates
30 Minutes
2.2
Journey Mapping Quiz.
3 Questions
Fragmentation
2
3.1
Hidden Risks of Disconnected Care
30 Minutes
3.2
Disconnected Care Quiz.
3 Questions
Overcoming Silos
2
4.1
A Journey-Based Mindset
30 Minutes
4.2
Overcoming Silos Quiz.
3 Questions
Empathy Mapping
2
5.1
Safety Design
10 Minutes
5.2
Safety Design Quiz.
3 Questions
Designing
2
6.1
Transitions and Handoffs
30 Minutes
6.2
Transitions and Handoffs Quiz.
3 Questions
Measuring
2
7.1
Measuring What Matters to Patients
30 Minutes
7.2
What Matters to Patients Quiz.
3 Questions
Building Culture
2
8.1
Building a Culture of Safety
30 Minutes
8.2
Culture of Safety Quiz.
3 Questions
Engaging Patients as Partners
2
9.1
Engaging Patients as Partners
30 Minutes
9.2
Patients as Partners Quiz.
3 Questions
Implementing Journey-Based Improvements
2
10.1
Implementing Journey-Based Improvements
30 Minutes
10.2
Implementing Quiz.
3 Questions
The Patient in the System: A Journey-Based Approach to Safe, Coordinated Care
Curriculum
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