This course offers a comprehensive exploration of patient-centered care through the lens of journey-based thinking. Participants will learn how to map patient experiences, identify fragmentation risks, and apply empathy-driven design strategies to improve safety and outcomes. Through practical tools, real-world scenarios, and structured frameworks, learners will be equipped to transform healthcare delivery by focusing on what truly matters to patients.
Whether you’re a clinician, administrator, educator, or quality improvement specialist, this course empowers you to break down silos, engage patients as partners, and implement sustainable, safety-focused improvements across the care continuum.
What you'll learn
- Define the patient journey and apply journey-based thinking to healthcare challenges
- Use mapping tools and templates to visualize patient experiences and emotions
- Identify and mitigate risks associated with fragmented and siloed care
- Apply empathy mapping to uncover hidden safety threats and design improvements
- Improve transitions and handoffs using structured communication frameworks
- Measure patient-centered outcomes using PROMs and PREMs
- Build and sustain a culture of safety beyond compliance
- Engage patients and families as active partners in care design
- Implement journey-based improvements using Lean, PDSA cycles, and stakeholder strategie
- 10 Sections
- 10 Lessons
- 5 Hours
- The Patient Journey2
- Journey Mapping2
- Fragmentation2
- Overcoming Silos2
- Empathy Mapping2
- Designing2
- Measuring2
- Building Culture2
- Engaging Patients as Partners2
- Implementing Journey-Based Improvements2
- 10 expert-led modules with clear objectives and real-world applications
- Interactive quizzes with hints and answer explanations to reinforce learning
- Practical tools: empathy maps, journey templates, SBAR, PROMs, and more
- Case studies on patient engagement, safety culture, and care transitions
- Implementation frameworks for sustainable change
- All Specialties licensed by the Saudi Commission for Health Specialties, including both clinical and non-clinical fields.
- Basic understanding of healthcare delivery systems and patient care workflows
- Familiarity with quality improvement concepts (e.g., Lean, Six Sigma, PDSA)
- Interest in patient safety, experience design, or healthcare leadership
- No advanced technical skills required—tools and frameworks are explained step-by-step
Great minds learn together! Add this course to favorites and invite colleagues to join the journey
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